Refund & Return Policy
Refund and Returns Policy for T-Shirt Purchases
Thank you for shopping with Speak the Truth with Troy! I want you to be completely satisfied with your purchase. Please review my refund and returns policy below:
1. Eligibility for Returns
You may return items within 30 days of the purchase date.
Items must be in new, unworn, and unwashed condition with all original tags attached.
Customized or personalized items cannot be returned unless they arrive damaged or defective.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at troy@speakthetruthwithtroy.com.
Provide your order number and the reason for the return.
I will send you a return authorization and instructions on how to send your item back.
3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once I receive and inspect your return, we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable.
5. Exchanges
If you would like to exchange your t-shirt for a different size or color, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.
Please provide photos of the damage for our records.
7. Contact me
For any questions regarding our return policy, please reach out to our customer service team:
Email: troy@speakthetruthwithtroy.com
Refund and Returns for Digital Products
Due to the products being digital products there are no refunds or returns. All sales are final. If you did not receive your download after purchase please contact me at troy@speakthetruthwithtroy.com
I appreciate your business and look forward to serving you again!